Terms of Service

These terms are the agreement between you and GenEx Pay for the use of our app and our services. By creating an account you accept them, so please read them before you do.

1. Your account

  1. You must be at least 18 years old and using the app for yourself. An account is personal and may not be opened, held, or operated on behalf of somebody else.
  2. The details you give us when you register must be accurate and yours, and you must keep them up to date.
  3. You are responsible for everything done through your account. Keep your PIN and your one-time codes to yourself.
  4. We will never call, message, or email you asking for your PIN, a one-time code, or your full card number. Anyone who does is not us.

2. Verification

  1. We are required to know who our customers are, so we ask you to verify your identity before some features open up.
  2. Your account tier sets how much you can move in a day and in a month. Completing verification raises those limits.
  3. We may ask for more information at any time, and we may pause activity on an account while we look at it.

3. Buying and selling crypto

  1. Every trade is priced by a quote we show you before you confirm. A quote is held for a short window and expires if you do not act on it.
  2. Once you confirm a trade it is final. Crypto sent to the wrong address, or on the wrong network, cannot be recovered by us or by anyone else.
  3. Prices move. The rate you are shown is the rate we will settle at within the life of the quote, and nothing more than that is promised.

4. Naira, transfers, and bills

  1. Naira balances settle to the bank account or the biller you name. Confirm the account number and the account name before you send.
  2. A transfer that has left our platform is with the receiving bank, and its timing is theirs. We will chase it with you, but we cannot reverse it.
  3. Fees are shown on the confirmation screen before you commit. What you see there is what you pay.

5. What we ask of you

You agree not to use GenEx Pay for fraud, money laundering, terrorism financing, or any other unlawful purpose, and not to let anyone else use your account. We may suspend or close an account that we believe is being used this way, and we may be required to report it.

6. When things go wrong

  1. If something looks wrong on your account, tell us straight away through Help and live chat in the app, or write to support@genxpay.com.ng.
  2. We will acknowledge your complaint, tell you who is looking at it, and come back to you with an outcome.
  3. Nothing in these terms takes away a right you have under Nigerian law.

7. Availability

We work to keep the service running at all times, but we depend on banks, payment processors, and blockchain networks that we do not control. Some of it will occasionally be slow or unavailable, and planned maintenance happens.

8. Closing an account

You may close your account at any time once your balances are settled. We may close an account by giving you notice, and we may close one immediately where we are required to.

9. Changes to these terms

We may update these terms. When we do, the current version is always the one in the app, and we will tell you before a material change takes effect.

10. Contact

Write to us at support@genxpay.com.ng, or start a chat from Help and live chat in the app.